RULES AND REGULATION

Rule and Regulations of RNJ Swimming Academy

  1. Students must notify us 48 hours in advance if want to ask for leave. For sick leave, students must have a medical certificate. If there is no reasonable leave or absent without any earlier inform, we will directly deduct that lesson without replacement class.
  2. Lesson will only conduct four weeks per month which RNJ Swimming Academy lesson will rest on if there are 29, 30 or 31 of each month (Fifth Week).
  3. The number of students in a swimming class depends on the students’ abilities, minimum 4 students to start a class.
  4. Students cannot choose their own coaches. Our center will make reasonable arrangements for coaches to teach students according to their abilities.
  5. Any cancellation of swimming lesson by management of RNJ Swimming Academy will be informed.
  6. Swimmers are not allowed to enter the pool without Coaches, if any accident happen before or after lesson, RNJ Swimming Academy will not take responsible.
  7. All the personal belongings have to take care by own and RNJ Swimming Academy will not be responsible for any lost for own personal belongings.
  8. All paid fees, registration fee, travel fees, swimming lessons fee and deposit are non-refundable.
  9. RNJ Swimming Academy Holiday will be two times a year which is Chinese New Year and last week of December. (The lesson will be arranged to replace before or after the holiday)
  10. ONLY swimmers are allowed in the center/ pool area, all parents/visitors/guardians are not allowed to wait at the center unless permitted by the coaches.
  11. For any shareable package, the package validity / expiry period will be divided equally among all students sharing the package. Example: If a package comes with 200 days validity and is shared by 2 students, each student will receive 100 days validity individually.
  12. Refund policy: We are only able to accept refunds with Medical Certificate that proves to the doctor that the student will be permanent and can’t swim (please be noted that Whatsapp/SMS conversation will not be considered as an MC). Alternatively, the student swimming program will be able to free upgrade to the none expiry date package, the student program can be unlimited extent.
    The refund formula will be followed as below:
    Fees have been Paid
    (-) Free Gift (RM138)
    (-) Use up lessons (based on RM50 per lessons rate)
    (-) 18% of administrative charges on fees have been paid
    = Refund Amount.
    The management has the absolute right to reject any refund case.
  13. 48-hour Absent With Early Notice: Students who apply absent with early notice 48 hours in advance each absenteeism credit can be replaced by a class up to 2 future classes only. Please note that the maximum replacement class is only able done it up to 2 times. The 3rd replacement class will not be able to proceed in the system, and the class will be considered absent.
  14. Student transfer branch is subject to RM100 transfer fees, student progress and schedule detail will be moved to the new branch.
  15. Student transfer credit should only transfer to the existing students only. transfer to none existing student is not allowed. If want to be transfer have to remit RM100 registration fee.
  16. Holiday swimming program must be complete during the holiday period, exceeding the period will be consider class taken
  17. All signed up/ renew package shall not be share with any individual , one package shall be use in one student only.
  18. All the free gift / free package / free competition registration fees / free grading shall not exchange for money.
  19. The deposit will be used for the last month of swimming lessons. If the student wishes to discontinue the course, a one-month notice is required.
  20. Package Expiry Date: For all students who register after July 31st, 2023, we will no longer apply the non-expiry class package. All packages will have an expiry date based on the package that the student signed up for. The expiry period will begin counting from the first day of your class. This means that once you start your classes, you will have to complete the package before the expiry date. Please take note of this change and plan your class schedule accordingly

RNJ Swimming Academy 条规

  1. 如果想请假，学生必须提前48小时通知我们。若是请病假，必须要有医疗证明。如果没有合理的请假或没提早通知的缺席，我们将直接扣除该堂课而不能补课。
  2. RNJ Swimming Academy所有的课程将会学四个星期，并在每个月的29，30和31日（第5个星期）休息。
  3. 泳课的学生人数取决于学生的能力，至少4名学生才开班。
  4. 学生不能自行选择教练。我们的中心会做合理的安排教练，以学生的能力教学。
  5. 如有任何课程取消将会由RNJ Swimming Academy的管理员通过Whatsapp 和 Telegram通知。
  6. 在游泳课开始之前学生不能私自先进入游泳池，如任何意外发生，RNJ Swimming Academy将一概不负责。
  7. 所有贵重物品需要自己保管好，如有任何遗失或损坏，RNJ Swimming Academy将一概不负责。
  8. 所有已缴付的学费，工作坊费用， 旅行费用，报名费，学费和定金，恕不退还。
  9. RNJ Swimming Academy一年将会放假两个星期，华人新年和12月份最后一个星期，补课将会在假期前或后安排补课。
  10. 中心/泳池区只允许学生进入， 除非教练允许，否则所有家长/访客/监护人不得在中心等候。
  11. 凡可共享的配套课程，其课程有效期／到期日将根据共享学生人数平均分配。 例子：若课程配套有效期为 200 天，并由 2 位学生共享，则每位学生将各自获得 100 天的课程有效期。
  12. 退款政策：我们只接受医生证明该学生将是永久并且不能游泳的医疗证明 （一定要是书写公函，不能接受Whatsapp/短信证明）。 否则，学生游泳课程可以免费升级到无有效期配套，学生游泳课程可以无限延期。
    退款公式如下：
    已支付费用
    (-) 免费游泳器材 (RM138)
    (-) 以用的课（以每课 RM50 收费）
    (-)18% 的行政收费= 退款金额
    管理层有绝对权利拒绝任何退款申请。
  13. 48 小时提前通知缺席：适用于提前 48 小时提前通知申请缺席的学生， 前 2 次补课是不会扣除上课节数。 请注意，最大尺度补课换最多只能补 2 节个课而已。 第3次补课将无法在系统中处理，该课将被视为已缺席。
  14. 学生转学分行需缴付RM100转校费，学生进度及时间表详情将移至新分院。
  15. 学生转让课程只能转给现有学生。 不允许转给不是现有学生。如果是需要做转让给不是现有的学生需要缴付RM100的报名费。
  16. 假期游泳项目必须在假期完成，超过假期时期会当作课程已经完成。
  17. 所有报名或者续课的配套不得与别人共用，一个配套仅限一名学员使用而已。
  18. 所有免费赠品 / 免费配套 / 免费比赛报名费 / 免费评估一律不能兑换成现金。
  19. 押金将用于最后一个月的游泳学习费用。如果学生想要退出课程，需要提前一个月通知。
  20. 配套截至日期：对于所有在2023年7月31日之后报名的学生，所有配套将拥有的截至日期。到期期限将从您上课的第一天开始计算。这意味着一旦您开始上课，您将有对应的时间来完成该配套。请注意此更改并相应地规划您的课程时间表。

Class Booking Procedure: 

  1. All class cancellations must be made via WhatsApp to our official admin (Miss Emma, Miss Eva, Miss Janice, Miss Woo, or Miss Keni) only.

  2. Cancellations made by phone call or by informing the coach verbally will not be considered an official class cancellation.

  3. Writing your name in the attendance book is not considered as your official class attendance. However, please continue to write your name so our coaches can identify you and assign the correct coach.

  4. Your official class attendance is based on your booking in the Student Portal. If you do not cancel your class through our admin before the class, according to our cancellation policy, the session will be marked as attended in the Student Portal.

  5. All classes are scheduled weekly in advance to secure your slot and prevent overbooking. If you prefer to book classes only when you’re available, that’s perfectly fine. However, please note that your preferred session may already be fully booked.

  6. If you’re unable to attend a class, simply WhatsApp Miss Emma, Miss Eva, Miss Janice, Miss Woo, or Miss Keni in advance, and we will help you cancel the class free of charge.

  7. A minimum of 48 hours’ notice is required for class cancellations. However, if you’re unable to attend due to illness or menstruation, we can assist with one last-minute cancellation per month, subject to our cancellation policy.

  8. Please note that any absence without prior notice will be considered as a class attended and will not be eligible for a replacement class.

课程预约与请假流程

  1. 所有课程请假或取消课程，必须通过 WhatsApp 联系我们的官方管理员（Miss Emma、Miss Eva、Miss Janice、Miss Woo 或 Miss Keni）办理。

  2. 通过电话通知或仅口头告知教练，均 不视为正式请假或取消课程。

  3. 在签到簿上填写姓名 不代表正式签到或课程出席记录。不过，请继续填写姓名，以方便教练确认您的身份并安排正确的教练。

  4. 您的正式出席记录将以 Student Portal（学生系统） 的课程预约记录为准。若您未按照请假政策，在上课前通过管理员办理取消课程，该堂课程将于 Student Portal 中视为 已出席。

  5. 为确保您保留固定上课时段并避免课程超额报名，所有课程都会提前按每周安排。如您希望在有空时才预约课程，也没有问题；但请注意，届时您想预约的时段可能已经额满。

  6. 若您无法出席课程，请提前通过 WhatsApp 联系 Miss Emma、Miss Eva、Miss Janice、Miss Woo 或 Miss Keni，我们将免费协助您办理取消课程。

  7. 取消课程需至少提前 48 小时通知。如因生病或女性生理期无法出席，我们可根据课程取消政策，每月协助安排 一次临时取消课程。

  8. 请注意，凡未提前通知而缺席课程，将视为 已上课，恕无法安排补课或补回课时。

CONTACT US
Facebook Instagram Youtube
WE OPEN :
8A.M. – 10P.M.
PHONE NUMBER :
018-2992258
EMAIL :
[email protected]

游泳课程优惠介绍 【免费送出3节游泳课】